AskVet, the world’s leading AI-data driven animal health technology company, has experienced tremendous growth and a dramatic shift in its business model thanks to its partnership with EyeLevel.ai. By utilizing EyeLevel's innovative AI technology, AskVet was able to transform from a human-driven service to a scalable, profitableAI-powered platform by building the only digital veterinarian, VERA^TM

Founded in January 2014, AskVet had built an extensive database of veterinary expertise over a decade, with over 2 million chats between pet owners and licensed veterinarians. However, the company struggled to unlock, expose, and monetize the full value of this data goldmine before the advent of generative AI and LLMs (LargeLanguage Models).

In June 2022, AskVet, like most early stage companies, struggled to raise capital as financing markets put a pause on investments due to the war in Ukraine, US inflation, and rising interest rates. Without the ability to raise additional capital, AskVet needed to reduce its operating costs to quickly achieve profitability.  That’s when the company decided to pivot the business from a veterinary services business to an AI-driven, SaaS animal health technology platform that utilized the data the company has collected for 10 years.

It was around this difficult time that AskVet partnered with EyeLevel.ai. "EyeLevel created foundational technology that allowed us to very quickly and rapidly scale up this virtual veterinarian," explained Cal Lai, Founder & CEO of AskVet. "We couldn't have done it without the underlying technology that we built aroundEyeLevel's technology."

EyeLevel's APIs and no-code tools made it quick and easy for AskVet to build VERA^TM, the"world's first digital veterinarian." More importantly, EyeLevel's unique approach to tackling AI hallucinations by converting AskVet's trove of conversational data into machine-understandable information enabled VERA^TM to achieve a high degree of accuracy. "The core of what makes it critical to keep VERA^TM from hallucinating is our data layer, where we prioritize our own chat data that we know is accurate," said Lai.

VERA^TM can now autonomously handle 70-85% of user questions without human assistance.This has allowed AskVet to dramatically lower costs and nearly double gross margins from around 40% to 80%. It also enabled AskVet to secure new enterprise clients in both the companion and farm animal industries.  

"Moving from human vets to AI has been a game changer for our economics and for the economics of our animal health clients in insurance, food, pharma, and services," notedLai. "We're no longer gated by the limited supply of human veterinarians. VERA^TM scales infinitely. Our goal is to use VERA^TM to help our enterprise partners close the supply-demand gap between the large and growing need for both companion and food animal veterinary care and the limited supply of veterinary expertise.

With VERA^TM getting smarter with every interaction, Lai believes AskVet will soon have"more information about companion and farm animals than any company on the planet." He credits EyeLevel's technology for AskVet's ability to be first to market to capitalize on how data and AI can be used to solve the core problem in animal health. "After more than 10 years in business, we found the fast-moving slipstream in a very big river. EyeLevel made it possible to expose the value of our data, our crown jewel, and monetize it."

Having proven the model in the $750B global animal health market, AskVet and EyeLevel see massive potential to expand the partnership into new verticals like human health."The sky's the limit," said an optimistic Lai. "We're going to grow dramatically together over the next 18 months.  We will create some ground-breaking technologies that could lead to revolutionary new models for healthcare delivery."

Experience VERA^TM for yourself at AskVet.