The GroundX platform delivers enterprise-grade RAG for your CX applications in just a few lines of code
Built on Kubernetes and fine-tuned open source models, the GroundX platform handles all the core functions of RAG - ingest, storage, search and eval - with enterprise-grade performance and unique tools not found in any other RAG platform.
Security focused applications can run air-gapped on premises, your managed cloud or ours. Dev teams love the simplicity. Adding RAG to your apps is as easy as API calls to ingest, search and complete. Deploying to your Kubernetes cluster is three lines of code. And you can work with any LLM you like.
Next level document processing
Customer experience-related documents range from customer support logs and interaction transcripts to multi-page feedback reports with detailed metrics and complex data tables. GroundX excels with its vision model trained on over 1M enterprise document pages, transforming even the most intricate CX files into structured, LLM-ready data. This precision reduces hallucinations and enhances downstream accuracy—unmatched by any other RAG system.
Contact center decision tree documents
FAQs and Knowledge Base Articles
Feedback Forms and Surveys
On the left side of the screenshot above, the colored squares show how the GroundX vision model identifies complex objects on the page including tables, text blocks and images. On the right side you can see part of the clean LLM-ready data it gets turned into.
Understanding complex documents, like support manuals and decision tree documentation, is a vital part of building accurate CX applications.
Custom Fine-Tuning for Your CX Needs
GroundX empowers developers to fine-tune ingestion models for specific supply chain data types, workflows, or formats. Whether it’s support logs, interaction transcripts, or feedback reports, you can customize the system to meet your exact requirements—offering capabilities no competitor can match.
Enterprise-Grade Scale
GroundX was built to handle the massive demands of CX technology. Powered by Kubernetes and optimized for open-source models, it scales effortlessly to meet the high volume of CX data, all while maintaining industry-leading accuracy and responsiveness.
Secure: Deliver air-gapped on premises or managed cloud
The Customer Experience demands the highest levels of data protection and confidentiality. GroundX meets these standards with flexible deployment options, including secure cloud environments, on-premises setups, and even air-gapped systems. Your data stays safe—wherever and however you deploy.
Quick and Easy Integration
Building RAG from scratch is complex, but it doesn’t have to be. GroundX APIs enable developers to integrate enterprise-grade RAG into their CXTech platforms in record time, allowing you to focus on delivering innovative features to your customers.
With GroundX, you can build CXTech applications that truly stand out. Whether your goal is to enhance customer support, streamline interaction management, or automate feedback analysis, EyeLevel.ai provides the foundation to deliver smarter, faster, and more secure solutions.
Evaluation Where it Matters
GroundX offers a unique approach to evaluation. Most systems only look at the end of a RAG pipeline, comparing completions to retrievals or ground truth. But experienced RAG practitioners know RAG errors start at the beginning of the pipeline not the end. GroundX evaluation tools help you see errors in document ingest, search retrievals and chat completions.
Case Study: Air France
AirFrance/KLM came to EyeLevel with a challenge: help them build a customer support application that could understand the airline's complex documentation which included decision trees, software screenshots, complex tables and more.
Microsoft tools were stuck at 60% accuracy. EyeLevel's GroundX delivered 96% accuracy, according to their testing.
Read the full story.
